FAQ

Simply select your favourite ornament(s), add them to your cart, and complete your purchase through our secure checkout.

Please contact us at hello@memoiramsterdam.com as soon as possible. Once an order has been processed or shipped, changes or cancellations cannot be guaranteed.

Yes. You will automatically receive an order confirmation by email after completing your purchase.

Our ornaments are crafted in limited quantities. Each edition is intentionally small to preserve its exclusivity. Once sold out, designs may not be restocked. If you have your eye on a particular piece, we encourage you to order while it is still available.

MEMOIR ornaments are crafted from glass. For certain designs, glass may be complemented with carefully selected resin details to achieve specific shapes or finishes.

Our ornaments are produced by specialised partners with expertise in premium ornament craftsmanship. Every design is created by MEMOIR and designed in Amsterdam.

Dimensions vary by design. Exact measurements can be found on each product page.

Yes. As our ornaments are primarily made of glass, we recommend handling them with care and storing them safely when not in use.

Each MEMOIR ornament is hand-painted, making every piece unique. Slight variations in colour and finish are part of its character. We make every effort to display colours as accurately as possible, though they may appear slightly different in real life due to screen settings.

We currently ship to the Netherlands and Belgium.

Would you like to order from outside the Netherlands or Belgium? Please contact us at hello@memoiramsterdam.com — we would be happy to explore the possibilities with you.

Shipping costs are calculated automatically during checkout based on the delivery destination and will be clearly displayed before payment.

Weekday orders placed before 3 PM are dispatched the same day and typically delivered the next day. Weekend orders are processed on Monday.

During the holiday season, delivery times are determined by our shipping partners. Although your order will be dispatched promptly from our Amsterdam studio, slight delays may occur. We appreciate your understanding.

Once your order has been shipped, you will receive a tracking link by email.

While we work with reliable shipping partners, occasional delays can occur. If your order has been delayed longer than expected, please contact us at hello@memoiramsterdam.com.

Absolutely. Many of our ornaments are purchased as gifts for weddings, new babies, anniversaries, graduations, and other meaningful milestones.

Each ornament arrives in our signature gift-ready packaging, beautifully presented and ready to give, with no additional wrapping needed.

Yes. Invoices are sent digitally and are not included in the package.

We do not currently offer personal gift messages.

Selected ornaments can be personalised with a Year Charm, allowing you to commemorate a specific year or milestone.

Yes. You have the right to withdraw from your order within 14 days of receiving it, without giving a reason.

To exercise this right, please contact us at hello@memoiramsterdam.com. You may use our model withdrawal form as provided in our Terms & Conditions, but it is not mandatory.

Return shipping costs are the responsibility of the customer. You may return via a carrier of your choice.

Please contact us at hello@memoiramsterdam.com using the same email address that was used to place the order. Include your order number and the item(s) you wish to return.

Upon receiving your request, we will confirm the return and provide further instructions.

During the 14-day withdrawal period, please handle the product with care and only inspect it as you would in a physical store. Items must be returned unused, undamaged, and where reasonably possible, in their original packaging.

You are liable for any diminished value resulting from handling beyond what is necessary to establish the nature and functioning of the product.

Once the returned item has been received and inspected, your refund will be issued via the original payment method within 14 days.

We do not offer exchanges. If you would like a different ornament, simply place a new order.

Please contact us at hello@memoiramsterdam.com within 48 hours of delivery and include:

• Your order number
• Photos of the ornament
• Photos of the packaging
• Photos of the shipping box

We will review the situation and provide an appropriate solution.

Please contact us at hello@memoiramsterdam.com and include your order number. We will resolve the issue as quickly as possible.

Please contact us at hello@memoiramsterdam.com with your order number and we will investigate promptly.

Yes. We work with selected boutiques, concept stores, and corporate clients for gifting and wholesale opportunities.

For enquiries, please contact us at hello@memoiramsterdam.com with details about your company and request. We will be happy to explore the possibilities with you.

MEMOIR creates premium ornaments that celebrate life's most meaningful milestones. From welcoming a new baby to a wedding day, marathon finish, or other personal achievements, each ornament is designed to keep memories alive year after year.

We believe the moments that shape our lives deserve to be remembered and celebrated. Each ornament represents a meaningful chapter that can return to the Christmas tree year after year.

MEMOIR is based in Amsterdam, the Netherlands. KvK: 42111689.

Follow us on Instagram @memoiramsterdam to discover new launches, collections, and stories behind our designs.

You can also leave your email address on our website to receive occasional updates about new collections, product launches, and special releases. We only reach out when we have something meaningful to share.