Simply select your favourite ornament(s), add them to your cart, and complete your purchase through our secure checkout.

Please contact us at hello@memoiramsterdam.com as soon as possible. Once an order has been processed or shipped, changes or cancellations cannot be guaranteed.

Our ornaments are crafted in limited quantities. Each edition is intentionally small to preserve its exclusivity. Once sold out, designs may not be restocked.

MEMOIR ornaments are mouth-blown from glass. For certain designs, glass may be complemented with carefully selected resin details. Our ornaments are produced by specialised partners with expertise in premium ornament craftsmanship

Each MEMOIR ornament is hand-painted, making every piece unique. Slight variations in colour and finish are part of its character.

Yes. As our ornaments are primarily made of glass, we recommend handling them with care.

We currently ship to the Netherlands and Belgium. Would you like to order from outside? Please contact us at hello@memoiramsterdam.com.

Shipping costs are calculated automatically during checkout.

Orders placed before 15:00 are typically delivered within 1-2 business days. Weekend orders are processed on Monday.

Once your order has been shipped, you will receive a tracking link by email.

While we work with reliable shipping partners, occasional delays can occur. Please contact us at hello@memoiramsterdam.com.

Yes. Please handle the product with care and only inspect it as you would in a physical store. Items must be returned unused, undamaged, and where possible, in original packaging.

You have the right to withdraw from your order within 14 days of receiving it, without giving a reason. Please contact us at hello@memoiramsterdam.com.

Return shipping costs are the responsibility of the customer.

Please contact us at hello@memoiramsterdam.com with your order number and the item(s) you wish to return.

Once received and inspected, your refund will be issued via the original payment method within 14 days.

We do not offer exchanges. If you would like a different ornament, please place a new order.

Absolutely. Each ornament arrives in our signature gift-ready packaging, beautifully presented and ready to give.

Your ornaments can be personalised with a Year Charm.

We do not currently offer personal gift messages.

Please contact us at hello@memoiramsterdam.com within 48 hours and include: order number, photos of the ornament, packaging and shipping box.

Please contact us at hello@memoiramsterdam.com with your order number.

Yes. For enquiries, please contact us at hello@memoiramsterdam.com.

MEMOIR creates premium ornaments that celebrate life's most meaningful milestones. We believe the moments that shape our lives deserve to be remembered and celebrated.

MEMOIR is based in Amsterdam, the Netherlands. KvK: 42111689.

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